Newcomer

Desktop computer no internet

So my in laws have a dell desktop and have time warner cable as their internet provider. Recently Time warner came to their house because they were having internet problems and gave them a brand new modem/router Technicolor TC8717T modem.

Their laptop is connected wirelessly and gets internet but the desktop is connected directly via Ethernet and has no internet access.

I assume it's a driver issue but cannot find the driver for this modem on the technicolor website. Any help would be appreciated.

They have a windows OS but I can't remember what version.
1 REPLY
Expert

Re: Desktop computer no internet

Drivers are not used for the modem. Only for the ethernet ports on the computer.

.

Open the control panel

select network connections

selecet the ethernet one, try to do a repair connection or a disable then re-enable.

Is it sucessfull?'

If not, go into support options, select tcpIp and make sure "detect settings automaticly" is checked and not a static ip.