Not applicable

Danville KY 40423 connectivity issues for past 2 months no resolution STILL

Greetings,

Long story short. Been having issues for months techs have replaced equipment 3 times and ran a new line from TAP to 2 way SPLITTER to MODEM no other connections. 

 

The logs you see are the most current, I have some that show it when its dropping bonded channels. POWER SNR UNCORRECTABLES all seem off. 

 

I have had so many people come out over this issue and nobody can ever fix it. Why are you doing this to you customers? Replacing the equipment is not the solution.

 

I have spent countless hours dealing with this and can never get to the person that KNOWS whats going on here.

 

 

System:ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
HW_REV: 1
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.0.45
SW_REV: 9.1.103J8.SIP.PC20.TW
MODEL: TM1602AP2
Serial Number:74W2WL535100389
  
Options: 
 Firmware Build and Revisions
Firmware Name:TS0901103J8_050616_1602.TM_PC20_TW
Firmware Build Time:Fri May 6 16:23:14 EDT 2016

 

 

 

 

 

  

Date TimeEvent IDEvent LevelDescription
9/3/2017 15:45840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45840202005Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45840202005Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45820002003No Ranging Response received - T3 time-out;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:45840202005Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840202005Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840005003SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840005003SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840202005Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:46840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:51840202005Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:51840007005RCS Partial Service;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;
9/3/2017 15:53840202005Lost MDD Timeout;CM-MAC=2c:7e:81:be:e1:df;CMTS-MAC=00:01:5c:77:92:6c;CM-QOS=1.1;CM-VER=3.0;

 

 PacketCable(MTA) Events

Downstream

 DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables
Downstream 12777.00 MHz3.90 dBmV38.26 dB256QAM133471951141078987614
Downstream 21771.00 MHz5.00 dBmV38.61 dB256QAM640656911030421363434
Downstream 33783.00 MHz3.10 dBmV37.94 dB256QAM9322901953232685355
Downstream 44789.00 MHz2.60 dBmV37.94 dB256QAM8491536713909374757
Downstream 55795.00 MHz2.40 dBmV38.61 dB256QAM7809478514963262923
Downstream 66801.00 MHz2.30 dBmV38.61 dB256QAM7811503599757277364
Downstream 77807.00 MHz2.20 dBmV38.61 dB256QAM75702751533757464802
Downstream 88813.00 MHz2.40 dBmV38.98 dB256QAM84164471025545538988
Downstream 99819.00 MHz2.60 dBmV38.61 dB256QAM8371146872884969783
Downstream 1010825.00 MHz3.30 dBmV38.61 dB256QAM97137178911181270211
Downstream 1111831.00 MHz5.60 dBmV37.36 dB256QAM64965788717581893317
Downstream 1212837.00 MHz8.70 dBmV37.64 dB256QAM717206322922791954548
Downstream 1313843.00 MHz6.50 dBmV35.60 dB256QAM616667416153641869100
Downstream 1414849.00 MHz3.30 dBmV36.61 dB256QAM1343075623892771806514
Downstream 1515855.00 MHz1.30 dBmV37.36 dB256QAM1505494034467611818685
Downstream 1616861.00 MHz0.00 dBmV37.36 dB256QAM1338667122528231497068
Reset FEC Counters

Upstream

 UCIDFreqPowerChannel TypeSymbol RateModulation
Upstream 12224.20 MHz47.50 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s16QAM
Upstream 22437.00 MHz48.00 dBmVDOCSIS1.x (TDMA)2560 kSym/s16QAM
Upstream 32330.60 MHz47.75 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s16QAM
Upstream 42119.40 MHz46.50 dBmVDOCSIS1.x (TDMA)2560 kSym/s16QAM

 

 Status
System Uptime:0 d: 5 h: 24 m
Computers Detected:staticCPE(1), dynamicCPE(1)
CM Status:OPERATIONAL
Time and Date:Sun 2017-09-03 15:54:58

 

 Interface Parameters
Interface NameProvisionedStateSpeed (Mbps)MAC address
LANEnabledUp1000(Full)2C:7E:81:BE:E1Smiley Very HappyE
CABLEEnabledUp-----2C:7E:81:BE:E1Smiley Very HappyF
MTANotInitiatedDown-----2C:7E:81:BE:E1:E0



1 REPLY
Expert

Re: Danville KY 40423 connectivity issues for past 2 months no resolution STILL

if you're internet only, there should be no splitters, modem must be connected directly to the outside grounding block...

BUT, YOU HAVE A CIAXIAL ISSUE AND NEED TWC OUT, I'll bet the outside line is all chewed up and is waterlogged and needs to be replaced, All your DS levels are bad and correction is out of limits for any reliable service.

 You are throwing modems at a coaxuial issue, get TWC/Spoectrum out