BVW
Spectator

Re: Daily Phone and Internet Outages – T3 Timeouts

TWC/Spectrum techs believe they may have found the issue.

Back in April (which is when we started having outages), a new cable installation was done at a home about a ¼ mile from our house. It seems this installation is causing extreme noise on the line. TWC/Spectrum is going out tomorrow to that home to do a complete reinstallation.

 

I can’t say enough good things about the customer service and dedication the TWC/Spectrum tech team has provided. We got a phone call last night from the Tech Ops Supervisor detailing what they found and how they plan to fix it. He is going to call us back on Monday to see how things are going.