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Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

Thanks for your help @James_M.

Here are 3 tracert runs for 3 separate websites that we know have "Access Denied" messages......

 

USPS

------------------------

Tracing route to usps.com [56.0.134.100]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms SAGEMCOM [192.168.1.1]
2 10 ms 18 ms 9 ms 142.254.153.61
3 259 ms 14 ms 15 ms ae63.wksawi1301h.midwest.rr.com [24.164.241.209]
4 17 ms 17 ms 15 ms be61.milzwift01r.midwest.rr.com [65.31.112.118]
5 21 ms 15 ms 14 ms bu-ether18.chctilwc00w-bcr00.tbone.rr.com [66.109.6.206]
6 124 ms 111 ms 106 ms 66.109.5.136
7 12 ms 22 ms 15 ms 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
8 12 ms 14 ms 13 ms ix-ae-27-0.tcore2.ct8-chicago.as6453.net [64.86.79.97]
9 101 ms 113 ms 141 ms if-ae-22-2.tcore1.ct8-chicago.as6453.net [64.86.79.2]
10 15 ms 14 ms 12 ms p5-1.ir1.chicago2-il.us.xo.net [206.111.2.33]
11 24 ms 23 ms 26 ms 207.88.13.134.ptr.us.xo.net [207.88.13.134]
12 23 ms 22 ms 23 ms te-4-2-0.rar3.sanjose-ca.us.xo.net [207.88.12.185]
13 26 ms 23 ms 27 ms 216.156.16.205.ptr.us.xo.net [216.156.16.205]
14 23 ms 23 ms 22 ms 65.46.47.186
15 31 ms 44 ms 33 ms 56.105.162.2
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

------------------------

 

COSTCO

------------------------

Tracing route to costco.com [170.167.117.81]
over a maximum of 30 hops:

1 1 ms 24 ms 1 ms SAGEMCOM [192.168.1.1]
2 338 ms 334 ms 308 ms 142.254.153.61
3 13 ms 17 ms 13 ms ae63.wksawi1301h.midwest.rr.com [24.164.241.209]
4 303 ms 303 ms 268 ms be61.milzwift01r.midwest.rr.com [65.31.112.118]
5 16 ms 15 ms 16 ms bu-ether18.chctilwc00w-bcr00.tbone.rr.com [66.109.6.206]
6 17 ms 16 ms 27 ms bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.109.6.20]
7 16 ms 18 ms 18 ms 0.ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
8 15 ms 12 ms 17 ms ix-ae-27-0.tcore2.ct8-chicago.as6453.net [64.86.79.97]
9 17 ms 15 ms 15 ms 64.86.79.42
10 67 ms 66 ms 84 ms cr2.cgcil.ip.att.net [12.122.132.198]
11 360 ms 389 ms 336 ms cr2.st6wa.ip.att.net [12.122.2.118]
12 398 ms 339 ms 278 ms cr81.st0wa.ip.att.net [12.122.5.197]
13 64 ms 62 ms 59 ms 12.122.111.73
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

------------------------

 

PICKNSAVE

------------------------

Tracing route to picknsave.com [158.48.16.250]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms SAGEMCOM [192.168.1.1]
2 9 ms 13 ms 20 ms 142.254.153.61
3 11 ms 11 ms 10 ms ae63.wksawi1301h.midwest.rr.com [24.164.241.209]
4 14 ms 24 ms 16 ms be61.milzwift01r.midwest.rr.com [65.31.112.118]
5 328 ms 319 ms 208 ms bu-ether18.chctilwc00w-bcr00.tbone.rr.com [66.109.6.206]
6 372 ms 323 ms 335 ms 66.109.5.136
7 342 ms 14 ms 14 ms 0.ae6.pr0.chi10.tbone.rr.com [66.109.1.197]
8 17 ms 21 ms 22 ms TE-0-1-0-1.GW6.CHI13.ALTER.NET [152.179.92.69]
9 * * * Request timed out.
10 25 ms 25 ms 25 ms kroger-gw.customer.alter.net [204.148.98.22]
11 345 ms 481 ms 436 ms 158.48.1.4
12 25 ms 26 ms 34 ms 158.48.255.6
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

------------------------

 

 

Community Manager

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

@bflaws and others, 

 

Thanks for the tracert.   I've heard back from the Network Ops Team and there was issue with the  DHCP servers.  They made the necessary updates and forced reboots for most of the impacted modems.   If yours has not restarted automatically in the last 12 hours, please restart the modem and the router.  This should resolve the issue.     

 

If you are still having an issue accessing these sites, please let us know.  

Browser

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

@James_M - Thanks for the heads up. I tried going to usps.com and that did not work. I then restarted both my cable modem and router. Reconnected to my wifi, tried going to usps.com and that did not work. I also tried clearing the browser cache and re-tried going to usps.com. Same exact thing....Access Denied.

Community Manager

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

@bflaws

 

Thanks.  Please contact us by private message at Forums_Help so we can confirm your account information.  As well, please include your address and a good contact number and we will complete an individual escalation.  

 

James 

Browser

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

@James_M

 

Done. Message sent. Thanks.

Observer

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

I've tried reooting the modem and router and clearing the cashe also and still cannot get to usps.com or ups.com.  Here is the tracert info for usps.com, ups.com & costco.com. I am in zip code 28403.  This has been going on now for at least a couple of weeks.

 

Microsoft Windows [Version 10.0.17134.112]
(c) 2018 Microsoft Corporation. All rights reserved.
 
C:\Users\gaylo>tracert usps.com
Tracing route to usps.com [56.0.134.100]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2    13 ms    18 ms    13 ms  cpe-174-106-32-1.ec.res.rr.com [174.106.32.1]
  3    24 ms    25 ms    30 ms  cpe-174-111-116-008.triad.res.rr.com [174.111.116.8]
  4    17 ms    10 ms    12 ms  cpe-024-025-054-000.ec.res.rr.com [24.25.54.0]
  5    26 ms    13 ms    21 ms  gig5-0-0.chrlncsa-rtr1.carolina.rr.com [24.93.64.20]
  6    25 ms    30 ms    36 ms  bu-ether15.asbnva1611w-bcr00.tbone.rr.com [66.109.6.80]
  7    27 ms    21 ms    22 ms  0.ae1.pr1.dca10.tbone.rr.com [107.14.17.202]
  8    25 ms    21 ms    26 ms  ix-ae-17-0.tcore2.aeq-ashburn.as6453.net [216.6.87.149]
  9    42 ms    27 ms    27 ms  if-ae-2-2.tcore1.aeq-ashburn.as6453.net [216.6.87.2]
 10    24 ms    25 ms    32 ms  66.198.154.134
 11    58 ms    58 ms    71 ms  207.88.14.190.ptr.us.xo.net [207.88.14.190]
 12    53 ms    56 ms    52 ms  207.88.12.215.ptr.us.xo.net [207.88.12.215]
 13    51 ms    58 ms    60 ms  207.88.12.212.ptr.us.xo.net [207.88.12.212]
 14    51 ms    51 ms    56 ms  207.88.12.170.ptr.us.xo.net [207.88.12.170]
 15    54 ms    52 ms    56 ms  te-4-2-0.rar3.sanjose-ca.us.xo.net [207.88.12.185]
 16    49 ms    52 ms    52 ms  216.156.16.205.ptr.us.xo.net [216.156.16.205]
 17    53 ms    52 ms    53 ms  65.46.47.186
 18    50 ms    58 ms    52 ms  56.105.162.2
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
C:\Users\gaylo>tracert ups.com
Tracing route to ups.com [153.2.228.50]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2    14 ms    15 ms    13 ms  cpe-174-106-32-1.ec.res.rr.com [174.106.32.1]
  3    22 ms    29 ms    32 ms  cpe-174-111-116-010.triad.res.rr.com [174.111.116.10]
  4    18 ms    18 ms    19 ms  cpe-024-025-054-002.ec.res.rr.com [24.25.54.2]
  5    27 ms    27 ms    21 ms  gig5-0-0.chrlncsa-rtr2.carolina.rr.com [24.93.64.22]
  6    39 ms    30 ms    28 ms  bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
  7    28 ms    29 ms    31 ms  66.109.5.125
  8    29 ms    32 ms    33 ms  atl-b22-link.telia.net [62.115.156.220]
  9    35 ms    33 ms    30 ms  192.205.33.41
 10    37 ms    37 ms    37 ms  cr1.attga.ip.att.net [12.122.141.182]
 11    45 ms    42 ms    42 ms  12.122.2.162
 12    38 ms    33 ms    36 ms  12.123.152.109
 13    55 ms    41 ms    44 ms  12.91.103.14
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
C:\Users\gaylo>tracert costco.com
Tracing route to costco.com [170.167.117.81]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2    21 ms    10 ms    18 ms  cpe-174-106-32-1.ec.res.rr.com [174.106.32.1]
  3   655 ms    25 ms    30 ms  cpe-174-111-116-010.triad.res.rr.com [174.111.116.10]
  4    15 ms    14 ms    16 ms  cpe-024-025-054-002.ec.res.rr.com [24.25.54.2]
  5    37 ms    29 ms    25 ms  gig5-0-0.chrlncsa-rtr2.carolina.rr.com [24.93.64.22]
  6    37 ms    36 ms    28 ms  bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
  7    60 ms    37 ms    32 ms  66.109.5.125
  8    33 ms    26 ms    28 ms  atl-b22-link.telia.net [62.115.156.220]
  9    31 ms    29 ms    29 ms  192.205.33.41
 10   104 ms   118 ms   117 ms  cr1.attga.ip.att.net [12.122.141.182]
 11   103 ms   109 ms   118 ms  cr2.nsvtn.ip.att.net [12.122.2.6]
 12   103 ms   109 ms   109 ms  cr2.wswdc.ip.att.net [12.122.2.49]
 13   102 ms   101 ms   109 ms  cr2.cl2oh.ip.att.net [12.122.2.126]
 14   109 ms   110 ms   108 ms  cr2.cgcil.ip.att.net [12.122.2.114]
 15   107 ms   114 ms   122 ms  cr2.st6wa.ip.att.net [12.122.2.118]
 16   103 ms   110 ms   114 ms  cr81.st0wa.ip.att.net [12.122.5.197]
 17   112 ms   108 ms   105 ms  12.122.111.73
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
C:\Users\gaylo>ping usps.com
Pinging usps.com [56.0.134.100] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 56.0.134.100:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\gaylo>ping ups.com
Pinging ups.com [153.2.224.50] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 153.2.224.50:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\gaylo>ping costco.com
Pinging costco.com [170.167.117.81] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 170.167.117.81:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\gaylo>

 

Community Manager

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

@gaylordw

 

Thanks. The issue has been escalated and we are hoping to see a resolution soon.  

Community Manager

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

@gaylordw@bflaws

 

I wanted to follow up on this issue.  Is the access issue still occuring?   

Browser

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

Yes, the issue is still happening......Acess Denied on multiple URL's.

Community Manager

Re: Access denied while trying to reach Costco, Shop, Macys, Ralphs, USPS

@bflaws

 

Thanks.  I have sent you a private message with some additional instructions.   

 

James