Spectator

Re: 200Mbps deployment to existing customers

Twc / spectrum won't tell you about the upgrades they have the speeds already I'm an Existing customer I called on Saturday and the lady I was talking to was telling me that in maybe the couple weeks or next month everyone gonna get the upgrade. I'm paying $69.99 for 100/10mbps and this is where they're gonna try and mess with you. There's Spectrum Internet for $69.99 30/5 or 30/10 mbps and $69.99 100/5 or 100/10 mbps $69.99 100/5 or 100/10 mbps. Or Spectrum Ultra Internet basically the same price and speeds but a fee of $199.99 or for 10 more dollars $89.99 120/10mbps and total price $200.00. So just look out for that cause some of those Sales Representative are going to try and pull a fast one on you guy's they don't care about helping customer's they just a bigger check.
Spectator

Re: 200Mbps deployment to existing customers

So I wonder if it's even worth a call to spectrum to see why i haven't been upgraded yet or if i should just wait...hmmmm...decisions, decisions...thanks all.

Helper

Re: 200Mbps deployment to existing customers


tackman3 wrote:

So I wonder if it's even worth a call to spectrum to see why i haven't been upgraded yet or if i should just wait...hmmmm...decisions, decisions...thanks all.


It would likely be a waste of time. Customer service reps are the usually the last to know what is coming down in the future. 

Valued Contributor

Re: 200Mbps deployment to existing customers

I would go to your local office when you can. YMMV of course, but I find things progress faster (and more accurately) when I deal more directly with the locals when it comes to account related issues.
Participant

Re: 200Mbps deployment to existing customers

i heard roumer that tonight after 2am everybody is gonna get a speed upgrade if i get it il let you all know wish me luck
Expert

Re: 200Mbps deployment to existing customers

won't be everybody...

and maybe if the modem supports the new speed, many don't

 

Spectator

Re: 200Mbps deployment to existing customers

thanks for the update everyone...we'll see how it goes.