01-27-2016 12:42 PM - last edited on 02-28-2017 07:37 AM by Julia_R
While the Forums Community is meant to be a peer-to-peer support forum, some certain issues arise that need to be handled by a member of the Social Media Customer Care Team.
To make our forums more of a one-stop shop for folks looking for assistance, moderators who need to collect a user's private account information to investigate an issue will now ask you use this link to send a private message to @ Forums_Help, rather than request you use our email, Twitter, or Facebook support.
Forums_Help inbox will be routinely monitored by the online care team.
We continue to look for ways to improve our support community. If you have suggestions on how we can make this a better support experience, please post to our Community Suggestion Board, or feel free to message me directly.