Participant

dvr recordings

I have a bunch of recordings that were just deleted, out of nowhere. I looked at the recording log & there they all are. It says to make room for new recordings. Except I was nowhere near anything being deleted. The highest it ever went was 65%.  Right now it says 57% but I have 10hours on there. WTH???

3 REPLIES
Community Manager

Re: dvr recordings

@sweetpea12

 

Lost recordings can be the result of a recording setting, or more likely, the result of a failing hard drive.  Sometimes restarting the equipment will restore content.  Otherwise, it is likely that the equipment needs to be replaced.  

 

James M.
Social Media Customer Care
Community Forums Moderator

 

Trusted Helper

Re: dvr recordings

[ Edited ]

James_M wrote:

@sweetpea12

 

Lost recordings can be the result of a recording setting, or more likely, the result of a failing hard drive.  Sometimes restarting the equipment will restore content.  Otherwise, it is likely that the equipment needs to be replaced.  

 

James M.
Social Media Customer Care
Community Forums Moderator

 


Greetings,

 

If you had a software update recently, something perhaps did not take.  What is the make and model of your DVR?  I would recommend powering off the box and unpluging it.  Plug the box back into the outlet.  Wait for the time to show on the display. Than power on the box:

 

Important!  Your DVR recording percentage may take several hours to go down,  If it goes down and stays down, you are all set.  The older boxes like the SA  models are about 10 years old and have very small hard drives compared to the newer models.  Only 160GB,  Newer boxes have between 500gb to 1TB of storage.  If your DVR fills up again like that, consider swapping it out for a newer model.  This would be an Arris, Cisco/Technicolor, or Samsung box.

 

Satch

Highlighted
Participant

Re: dvr recordings

Yes,  Sunday it booted twice on it's own.  We did a boot last night, nothing changed. Unfortunately you may be right as far as needing a new box.