Rookie

Recurring problem with channels UNAVAILABLE

This problem has been an issue since before Spectrum took over--some channels simply show up as black screens, completely unavailable even though other channels are coming through fine.  We mainly watch channel 186, H&I, especially in the morning when the westerns are shown.  It FREQUENTLY fails to be available, just a black screen.  

What gives?  

3 REPLIES
Sharer

Re: Recurring problem with channels UNAVAILABLE

Where are you located? What package do you subscribe to? Is this on a cable box or a streaming device? If this is a channel you should be receiving as part of your subscription you may have signal issues going to the box.

Newcomer

Re: Recurring problem with channels UNAVAILABLE

I'm having same problems as Newcomer.  My ROKU can receive all subscribed channels but I cannot receive them through the DVR.  I receive some but not all.  I've got the Spectrum TV Basic and Select.

Expert

Re: Recurring problem with channels UNAVAILABLE

Copy and paste the modems signal level and error log pages. Might show intermittents that cause MOD PPV & SDV to load intermittently...

If not,

Look at it this way:

The programs viewable thru TWC are different than Spectrum.. They are 2 different companies sharing the same coax...