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Program Guide

Program Guide has been out for at least 3 days-- message says it is not available at this time. Any ideas?

2 REPLIES
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Re: Program Guide


betty1 wrote:

Program Guide has been out for at least 3 days-- message says it is not available at this time. Any ideas?


Quickest solution in most cases:

 

  • Power off the box
  • Unplug the box for one minute
  • Plug the box back in and wait for the time clock to show on the display
  • Power up your box and TV and the Guide should be back .

 

If the Guide goes out again after a few days or sooner, you should contact Spectrum for a signal and drop-line test.  Your signals may be weak causing the guide issues with loading the data.  Rarely is this a box issue as the guide data on most of the boxes is server-based.

 

Satch

Spectrum Employee

Re: Program Guide


Satch wrote:

betty1 wrote:

Program Guide has been out for at least 3 days-- message says it is not available at this time. Any ideas?


Quickest solution in most cases:

 

  • Power off the box
  • Unplug the box for one minute
  • Plug the box back in and wait for the time clock to show on the display
  • Power up your box and TV and the Guide should be back .

 

If the Guide goes out again after a few days or sooner, you should contact Spectrum for a signal and drop-line test.  Your signals may be weak causing the guide issues with loading the data.  Rarely is this a box issue as the guide data on most of the boxes is server-based.

 

Satch


You nailed it on that one lol


I am a Spectrum employee but my posts are my own thoughts and opinions