11-13-2016 12:08 PM
@jake1944 If you are missing shows that are listed online as being available
through your Set Top Box and you are not able to view those we would want to
look into this further. It could be an equipment issue, it could be a signal issue,
it could even be an issue with our service in your area.
If you will please contact us directly at TWC_ForumsHelp we can take a look.
Please include your account number and verification of your address to begin.
^TWC-Social Media Customer Care
11-14-2016 12:56 PM
11-14-2016 04:23 PM
Julia - for example, "How To Get Away With Murder" episode 7 is "on demand" online. We, however, cannot see it on TV, because both ch 100 and 1001 do not have it yet. "Secrets and Lies" is behind two weeks. Chicago PD - missing one 11/2 episode. It goes on and on. Beginning to question the value of "On Demand" when you cannot watch shows you've missed because they're not downloaded. Seems to me TWC is a big enough company with enough clout to pressure networks into a "timely" posting of their progamming???
11-15-2016 08:08 AM - edited 11-15-2016 08:10 AM
If you will please check the On Demand Website
If you see that an episode is listed as "Watch On Demand" and not just
"Watch Online" and you are not able to locate that on your cable box
please let us know by messaging us at TWC_ForumsHelp
As an example Chicago P.D.
You will see Watch Trailers and Watch Episode. (If the Episode is available On Demand)
If you click on "Watch Episode" you will see options.
If you see "Watch On Demand" it should be available on your STB.
If you see only "Watch Online" that episode is not available through your STB