Observer

Re: Major delays in posting "Primetime on Demand" programming.

Thanks for the input, Satch

 

Jake

Observer

Re: Major delays in posting "Primetime on Demand" programming.

There are too many to list - several on each network: ABC, CBS, and NBC
Lead Moderator

Re: Major delays in posting "Primetime on Demand" programming.

@jake1944 If you are missing shows that are listed online as being available 

through your Set Top Box and you are not able to view those we would want to 

look into this further. It could be an equipment issue, it could be a signal issue,

it could even be an issue with our service in your area.

 

If you will please contact us directly at TWC_ForumsHelp we can take a look.

Please include your account number and verification of your address to begin.

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums

 

Newcomer

Re: Major delays in posting "Primetime on Demand" programming.

I'm having the exact same issue. Some shows are either missing an episode in between or hasn't been updated since October.
What's going on, why am I paying for a service that's not fully functional?
Observer

Re: Major delays in posting "Primetime on Demand" programming.

Julia - for example, "How To Get Away With Murder" episode 7 is "on demand" online. We, however, cannot see it on TV, because both ch 100 and 1001 do not have it yet. "Secrets and Lies" is behind two weeks. Chicago PD - missing one 11/2 episode. It goes on and on. Beginning to question the value of "On Demand" when you cannot watch shows you've missed because they're not downloaded. Seems to me TWC is a big enough company with enough clout to pressure networks into a "timely" posting of their progamming???

Observer

Re: On Demand Missing Titles

I've been posting about the same issue all week. Not getting any satisfying answer. Jake 1944

Observer

Re: Major delays in posting "Primetime on Demand" programming.

I believe that spectrum is the culprit!
Observer

Re: Major delays in posting "Primetime on Demand" programming.

These problems began when Spectrum took over.
Observer

Re: Major delays in posting "Primetime on Demand" programming.

Good question!

Lead Moderator

Re: Major delays in posting "Primetime on Demand" programming.

[ Edited ]

If you will please check the On Demand Website 

 

 If you see that an episode is listed as "Watch On Demand" and not just

"Watch Online" and you are not able to locate that on your cable box

please let us know by messaging us at TWC_ForumsHelp

 

As an example Chicago P.D.

ondemand1.JPG

You will see Watch Trailers and Watch Episode. (If the Episode is available On Demand)

If you click on "Watch Episode" you will see options.

If you see "Watch On Demand" it should be available on your STB.

If you see only "Watch Online" that episode is not available through your STB

on demand.JPG