On Demand Missing Titles

Why does the on demand not include the lastest episodes on channels such as ABC, FOX, NBC? For instance, Grey's Anatomy episode 8 is available on ABC's site, but not on my cable box or TWC TV? 

 

You pay so much for service, and still can't watch the lastest episodes. 

 

 

20 REPLIES
Moderator

Re: On Demand Missing Titles

OnDemand content is provided to us by each network.  We do not have control over what content they give us the rights to put in our OnDemand library.  

 

In the case of Grey's Anatomy, currently the only episodes that are being provided to us to make avaialble in our OnDemand library are episodes 4 & 5 of Season 13.  

 

Our OnDemand library for that show can be referenced HERE.

 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Check out the community guidelines here
Newcomer

Re: On Demand Missing Titles

If its a contract issue, why are some shows listed as "available" online, but not listed in the actual DVR menu on my TV screen? I tried to find two different shows yesteday and today only to be forced to watch on a device.  I pay out the nose to watch stuff on my actual TV, but your setup is ridiculously wonky.

Moderator

Re: On Demand Missing Titles

[ Edited ]

@NotaFan, if there is content listed on the twcondemand.com web page that is not showing up on your cable box and/or TWC TV app, that is something we would want to further investigate and we ask that you please send the account information to us in a private message at this link so we may assist.

 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Check out the community guidelines here
Observer

Re: On Demand Missing Titles

This problem is subscriber wide; not just an individual issue.
Observer

Major delays in posting "Primetime on Demand" programming.

Have talked with folks @TWC a couple of times. Many programs on channel 100, or 1000 are behind like 2-3 weeks. How is one supposed to follow a 10-week story line if half the freakin' episodes are not availabe? Then there's always the issue of the Demand channels not being available anyway. Like yesterday: reboot the thing twice.  Wound up watching a DVD.

Trusted Helper

Re: Major delays in posting "Primetime on Demand" programming.

[ Edited ]

jake1944 wrote:

Have talked with folks @TWC a couple of times. Many programs on channel 100, or 1000 are behind like 2-3 weeks. How is one supposed to follow a 10-week story line if half the freakin' episodes are not availabe? Then there's always the issue of the Demand channels not being available anyway. Like yesterday: reboot the thing twice.  Wound up watching a DVD.


Hi Jake,

 

The host station provides the On Demand Content to the provider, whether it is Cable, Dish, or U-Verse.  If listings for On Demand are behind too excessively, you MUST email the station with the following information:

 

1.) The Shows or Series not being posted in a timely manner.

2.) Your state, city, and zip code

3) Your provider.

 

On Demand takes about three to seven days to process from the first airing.  However, as it is way more than that in your case, you should contact the station.

 

If On Demand is not working on a persistent basis, the first thing we look for is a bad signal or drop line on the channel in question.  Contact TWC via PM at this link with your account information, and request a tech be dispatched for a signal and drop line test.  @TWC_ForumsHelp  You will need to tune to the On Demand Channels when the tech is there so that he can take a signal reading and test the drop line.  A new box will not solve bad signals or drop line problems.  If the signals are good, the box may need to be updated.  What box do you have?

 

Satch

Observer

Re: Major delays in posting "Primetime on Demand" programming.

What are the name of the boxes we should have that are updated? 

Trusted Helper

Re: Major delays in posting "Primetime on Demand" programming.

[ Edited ]

ragdeiii03 wrote:

What are the name of the boxes we should have that are updated? 


Greetings,

 

The newest boxes are Arris, Cisco, and Samsung.  They have new features, better search, On Demand cover art and a cool DVR Manager for DVR subscribers.  Lots of storage.  The box you should NOT have is any type of SA box.  Those are about fifteen years old and have severe hardware limitations.  They have two speeds, slower, and slowest.  Storage is limited on an SA box because of the aged hardware.

 

Get your signal and line test checked out!  It is possible that the lines may be corroded, causing relay problems with On Demand.  If you have an old SA box, in addition to a tech dispatch for a signal and drop line test, you should also request a newer model box.  However, as I said, your signals for VOD must be strong.  That is the first priority.  Tune to the VOD channels that are problematic when the tech is there so he can take a signal reading.  In the work order, if you get your signals and drop-line checked, and you have an old SA box, you can also request that the tech update that box, so that you will be able to enjoy the most modern technology on your TV that TWC has to offer.

 

If signals are good, box is swapped and is modern, and you are still not getting VOD content within three to seven days of being aired, you need to contact the stations to let them know that the shows are not being posted to VOD in a timely manner.

 

Satch

 

 

Lead Moderator

Re: Major delays in posting "Primetime on Demand" programming.

@jake1944 first thing I would suggest is checking On Demand to see if 

the programming you are looking for is/should currently be available for you.

 

If you are seeing the show as available (not online only) and a powercycle

of the box does not provide you access to this please let us know. We would

be happy to look into this for you.

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums