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Switching to Spectrum? Help, please

I need some advice. I'm currently trying to figure out what's going on with the potential of changing to  Spectrum.  I'm a Legacy TWC customer and I am basically satisfied with my services. My bill is almost $240.00 a month and that is a promotional price that I believe will be ending in October. 

 

If I wanted to keep basically the same TV package and internet speeds, can anyone give me an idea of what I could expect to pay? I have heard that you can't make any changes to your TWC plan without switching to Spectrum. I do not need phone service and only have it because it was in the bundle. If I was going to be switched to TWC retail rates, I would simply drop the phone but, if I understand correctly, that's not an option.

 

Problem 2 - This might sound ridiculous, but I work from home and internet reliability is extremely important to me. My old cable  modem is an Arris TG862 and it has been working just fine for me. I honestly have no desire to switch it. I'm afraid if I'm forced into switching to a Spectrum plan, the higher speeds will make my modem have connection issues. 

 

Can anyone give me some direction? I have copied and pasted my bill below so that you might be able to see the different services and costs. I'm in Effingham, SC (29541). 

 

Thank you.

 

 

 

 

Better Triple Play Plus Includes: Starter TV, Standard TV, Variety Pass, DVR Service, Standard Internet, Home Phone National, Voicemail, HBO 149.99 $149.99 Bundled Services Total $149.99

 

TV Services

 

The Guide 3.25

1 The Guide @ 3.25 3.25

HD Set-Top Box 8.50

HD-DVR Set-Top Box8.50

 

Taxes Fees & Charges TV Services Total Internet Services $23.50

 

Extreme Internet Upgrade 20.00

Internet Modem Lease 10.00

Home WiFi 0.00 

4 REPLIES
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Re: Switching to Spectrum? Help, please

Best to go into the local office.

Guessing you are served from Florence's Bryson Rd. office also? Address should be on the back of your bill, just below the breakdown of your monthly charges.

If you have never been there, it is on the Burger King side of the neighborhood behind the Family Worship center on South Cashua. If you are coming from 2nd Loop, there is a side street on the right beside the church after the long curve from the Shell station where they are ripping up the road that cuts across Forest Lake and heads towards Savannah Grove. Bryson is the first stop sign of that side street and the office is to the left. Note the Forest Lake side of that light is closed off atm because of the construction, so would have to take the long way around. Can also take Hobart Dr. (sort of across from BDS) to come through the back side of the neighborhood if you are coming down W. Palmetto. They are there until 7pm Monday through Friday, and 5pm on Saturdays.

The local office will likely have several options for you to manage the video side... May have some time limited discounting they can do for the internet too. They usually have options you will never find on the website... but you need to go there and talk to them. Just take your bill with you and they will work things out... They are real easy to work with.

End of last year, I cut over to 60mbps internet with a decent sized streaming option (got Rokus on sale during Black Friday) and the bills were just under $100. Think it was around 60 channels total... more or less a basic broadcast tier with most all the key channels minus Fox News and BBC America? Forget exactly... it also had all the locals, including the subchannels like the 15.2 WPDE weather streams, Comet, MyTV, Bounce, etc. They have since upgraded the main internet plan to 100mbps now with no price increase, so the offers are an even better value now.

As usual, YMMV depending on how much bandwidth you need and whether you want to go the streaming or broadcast route. You will need some specific hardware for the broadcast tiers now that they have gone full digital, but for the streaming you just need one of the popular set top box solutions for each TV (Apple TV, Roku, Fire TV, or a supported Smart TV). Just plan to spend a little time going over what you think you need and they will find a way to work it out. Can't say enough about how patient and helpful those guys were when we went in there. It was well worth the trip across town for us.
Trusted Helper

Re: Switching to Spectrum? Help, please


@RAIST5150 wrote:
Best to go into the local office.

Guessing you are served from Florence's Bryson Rd. office also? Address should be on the back of your bill, just below the breakdown of your monthly charges.

If you have never been there, it is on the Burger King side of the neighborhood behind the Family Worship center on South Cashua. If you are coming from 2nd Loop, there is a side street on the right beside the church after the long curve from the Shell station where they are ripping up the road that cuts across Forest Lake and heads towards Savannah Grove. Bryson is the first stop sign of that side street and the office is to the left. Note the Forest Lake side of that light is closed off atm because of the construction, so would have to take the long way around. Can also take Hobart Dr. (sort of across from BDS) to come through the back side of the neighborhood if you are coming down W. Palmetto. They are there until 7pm Monday through Friday, and 5pm on Saturdays.

The local office will likely have several options for you to manage the video side... May have some time limited discounting they can do for the internet too. They usually have options you will never find on the website... but you need to go there and talk to them. Just take your bill with you and they will work things out... They are real easy to work with.

End of last year, I cut over to 60mbps internet with a decent sized streaming option (got Rokus on sale during Black Friday) and the bills were just under $100. Think it was around 60 channels total... more or less a basic broadcast tier with most all the key channels minus Fox News and BBC America? Forget exactly... it also had all the locals, including the subchannels like the 15.2 WPDE weather streams, Comet, MyTV, Bounce, etc. They have since upgraded the main internet plan to 100mbps now with no price increase, so the offers are an even better value now.

As usual, YMMV depending on how much bandwidth you need and whether you want to go the streaming or broadcast route. You will need some specific hardware for the broadcast tiers now that they have gone full digital, but for the streaming you just need one of the popular set top box solutions for each TV (Apple TV, Roku, Fire TV, or a supported Smart TV). Just plan to spend a little time going over what you think you need and they will find a way to work it out. Can't say enough about how patient and helpful those guys were when we went in there. It was well worth the trip across town for us.


 

Yes,

 

Keep in mind that if you switch to Spectrum billing, you can't go back to legacy TWC, because the codes are out of the system.  Based on customer feedback, going to a Spectrum office would be a better option than calling.

 

Satch

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Re: Switching to Spectrum? Help, please

Thank you so much! I will definitely do that. The only channels I really care about are locals. I stream pretty much everything else, so I'm sure I could cut my TV package down. I have a FireTV box that I really love and use already, so it would just be a matter of switching out equipment.  Were you able to switch everything out yourself?

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Re: Switching to Spectrum? Help, please


@Lynnlee22 wrote:

Thank you so much! I will definitely do that. The only channels I really care about are locals. I stream pretty much everything else, so I'm sure I could cut my TV package down. I have a FireTV box that I really love and use already, so it would just be a matter of switching out equipment.  Were you able to switch everything out yourself?


Hi,

 

I got a great discount deal just before the merger, and is still a very good price.  Also, I am in a situation where I need all the Triple Play items.  Bill only went up $12 on my legacy plan.  I need phone.  At this time  I am happy with what I have.  I have assisted other customers with cable for about fifteen years, so I am evaluating feedback constantly through their own personal experiences.

 

It sounds like you could drop down to something like "Spectrum Select" and if you drop phone, you will save money, PLUS get an Internet speed boost.  Your new rate should be good for a year.

 

Satch