Trusted Helper

Re: Stop hijacking the Power On Channel to send messages


This is from the Columbia, SC 29203 market, but this practice shouldn't be policy anywhere. 


Spectrum may have important information to send out, but the minority of people that will be affected and who ignore messages on their bills or ignore emails will also immediately switch away from the information channel as well.  The policy of hijacking the Power On Channel is not reaching significantly more people while forcing customers to jump through extra hoops to return to the status quo.



My feeling is that your South Carolina division is not intending to be annoying by over-riding the Power-On Channel.  I think they are trying to do it to help, but don't realize that what they are doing is far more of a hindrance than a help.  Your division should be contacted with feedback concerning what the other state divisions are doing with regards to the shutting off of analog service and use those methods instead.  Maybe this whole URL link needs to be sent as feedback to your market?


Some good alternative ideas in here from the community!  Thank you!