Forums are peer to peer support. For your peers to be able to assist you in diagnosing the issue we would encourage you to add some additional information on the situation.
You can find a list of items that would be helpful here: DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY
Viewing the modem logs and signal levels will give us a better understanding of the issue with your services.
If you are looking for direct support we would ask that you contact us directly. You can reach us on Twitter: @Ask_Spectrum & Facebook https://www.facebook.com/Spectrum
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Sounds like you have coax issues...loose connections, chewed cable, etc. Yes, post some details that Julia linked to and we may be able to help you get to the root of the problem.