N/A

On Demand is Down

On Demand Is not updating the TV show listings. It started on November 2nd. Nothing has updated since then. At least, that is what I have noticed. I don't understand why there isn't anything posted on the On Demand site letting people know that it is down and that the listings are not updating. Time Warner needs to be more proactice in dealing with a situation like this instead of all the customers having to call in or go to the sites and ask what is wrong.  The notice should state the date it stopped uploading and when the expect it to be resolved or even if they don't know when it will be resolved and they thank us for our patience!!

3 REPLIES
Trusted Helper

Re: On Demand is Down


phr-a wrote:

On Demand Is not updating the TV show listings. It started on November 2nd. Nothing has updated since then. At least, that is what I have noticed. I don't understand why there isn't anything posted on the On Demand site letting people know that it is down and that the listings are not updating. Time Warner needs to be more proactice in dealing with a situation like this instead of all the customers having to call in or go to the sites and ask what is wrong.  The notice should state the date it stopped uploading and when the expect it to be resolved or even if they don't know when it will be resolved and they thank us for our patience!!


Where are you located?  City, State, and zip?  Get a Twitter account or login to Twitter.  Than follow the @Ask Spectrum account.  Provide some account information in a Direct Message (DM Private Message) to Spectrum.  Get everyone else with On Demand Problems to do the same on their Twitter accounts.

 

It seems to be the fastest way to get responses.

 

Satch

Newcomer

Re: On Demand is Down

Same problem here. In Syracuse - Suburb, NY. On demand has not updated in over a week. Tried rebooting box several times.

Re: On Demand is Down

My on demand hasn't up dated a single shows since Nov 2nd. I called spectrum and they told me that it's a net work issue and has nothing to do with them. They just provide the portal for delivery! Is this true