Newcomer

On Demand episodes missing.

For some reason certain episodes are not showing up On Demand on my receiver but they do show up on the Spectrum TV app on my phone. When I try playing it from the app on the tv I get error DCM - 1602. The episodes I have tried are Arrow S07E03, The Flash S05E04, and DC's Legends of Tomorrow S04E02. All play fine on my phone but I would prefer to watch them on the tv.
1 REPLY
Lead Moderator

Re: On Demand episodes missing.

Morning!

 

For this issue the first thing we would ask, if you have not already done this, would be to powercycle your cable box. If this does not resolve the issue we would encourage 

you to contact our Social Media Customer Care team to submit a ticket on that.

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

 

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums