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On Demand Movies Titles do not show on Billing Statement

My kids bought quite a few movies without permission,         is there anyway to find the name/type of movies they purchased?

4 REPLIES
Trusted Helper

How to Set up Purchase Pins and Blocking Pins for Video on Demand


@peanut504 wrote:

My kids bought quite a few movies without permission,         is there anyway to find the name/type of movies they purchased?


Hi Peanut,

 

Yes there are a couple of options.  You can set up a purchase pin and a blocking pin:

 

Purchase Pin- Prevents unauthorized Pay-Per View and Movie On Demand orders, by requiring the entry of a four-digit pin number before purchase. (Typically OOOO.  But this can be changed to a number of your choosing when you set up Purchase Pin Protection.)

 

Blocking Pin- Prevents the viewing of shows with objectionable content.  (Crude language, nudity and violence) from being viewed without entering a four-digit pin number.  You can also block by time periods, ratings, or channels.  If you block by a rating, any higher level rating content will also be blocked.  For example, if you block all PG-13 rating movies, any R-rated and X-rated content will be blocked as well.  You set up a blocking pin by going under Settings to Parental Control.  Than Block the content you want, than turn on Parental Control.

 

(The Blocking Pin default, just like Purchase Pin is typically OOOO.  But this can be changed to a number of your choosing when you set up Blocking Pin Protection.)

 

Here is information on how to set up and modify Purchase Pins and Blocking Pins:

 

Important Note- Parental Control MUST be turned on in Settings for Blocking Pins to work!

 

https://www.timewarnercable.com/en/support/faqs/faqs-tv/parentalco/is-my-purchase-pin-the-same-as.ht...

 

After you have established a pin number or numbers, (They can be the same or different for Purchase Pin and Blocking Pin) write down the number or numbers and keep it in a place where you remember it, but your kids don't know where it is located.

 

If you ever forget your Purchase Pin number, or Blocking Pin number, call Customer Care, and they will help you recreate a new pin number.

 

Satch

 

 

 

 

Lead Moderator

Re: How to Set up Purchase Pins and Blocking Pins for Video on Demand

Morning @Satch @peanut504

 

@Satch, thank you for giving such a detailed explanation! I couldn't have said it better 

myself. We do offer a variety of ways to contact what our kiddos can watch and purchase. 

 

@Satch We appreciate your participation in the forums! @peanut504 good to see you have joined our forums and hope to see you here again! 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Trusted Helper

Re: How to Set up Purchase Pins and Blocking Pins for Video on Demand


@Julia_R wrote:

Morning @Satch @peanut504

 

@Satch, thank you for giving such a detailed explanation! I couldn't have said it better 

myself. We do offer a variety of ways to contact what our kiddos can watch and purchase. 

 

@Satch We appreciate your participation in the forums! @peanut504 good to see you have joined our forums and hope to see you here again! 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 


Thank you Julia for the compliment!  The above steps will help our subscribers with children concerning On Demand ordering and questionable content.

 

I realized that just now, I never answered the subscriber's original question, which was, "How to find out the Titles of the movie's purchased?" Would a call to Customer Care have the information on the subscribers account?

 

My question would be, what is Spectrum's policy for kids who order movies On Demand without parental consent?  Years ago, I recall On Demand Movie fine print from legacy TWC that said "Subscribers are responsible for any and all orders placed."  Removal of orders would only be for reception problems with the movie.

 

Want to also ask the subscriber, how many On Demand purchases are on your bill that you did not know about?

 

Satch

Lead Moderator

Re: On Demand Movies Titles do not show on Billing Statement

I am sorry @peanut504  like Satch I completely misread the post.

 

We will have record of the titles and times that the On Demand/PPV was ordered. Depending on where you are they may also be detailed on your invoice. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums