Not applicable

Missing episodes and all around poor performance.

The first show I decided to check out on-demand is missing an episode. BBC Eve Killing. Apparently this has been an issue since January. Also, dropped Wi-Fi is constant. Misleading people by using megabits per second instead of megabytes. Guide is constantly down. The fix... reset data through, you guessed it, the guide. The picture gets scrambled often. This reads off like a list. AT&T was a rip off, but at least they were reliable. 

2 REPLIES
Highlighted
Trusted Helper

Re: Missing episodes and all around poor performance.


@Clcress wrote:
The first show I decided to check out on-demand is missing an episode. BBC Eve Killing. Apparently this has been an issue since January. Also, dropped Wi-Fi is constant. Misleading people by using megabits per second instead of megabytes. Guide is constantly down. The fix... reset data through, you guessed it, the guide. The picture gets scrambled often. This reads off like a list. AT&T was a rip off, but at least they were reliable. What the hell Spectrum. I want compensation.

Hi,

 

What's happening is that the boxes, Internet modems/routers, and even phone service if you have it from Spectrum are all interconnected.  Since you are describing problems with your Internet and TV cable box, you have an issue (if not several issues) with either bad signals or wiring in and outside the home.

 

You need to call Spectrum and set up a signal and drop line test.  You will also need to AVOID REBOOTING ANY BOXES, MODEMS, OR ROUTERS FOR SIX HOURS PRIOR TO YOUR SERVICE CALL.  Rebooting of equipment resets the error codes to zero on the cable tech's signal meter.  And the tech needs a reading of those error codes to see the problem.  You must get a tech dispatched to your home.  This is not something that will be solved over the phone, or through Spectrum Chat, Facebook, or other social media outlets.

 

Additionally, do you have any equipment hooked up through splitters?  Splitters should be removed as they can reduce signal strength and cause all the problems you are describing as well.  The tech should also check your main drop, and inside wiring.  We had issues with all our services, and the whole problem turned out to be a main cable line that had not be replaced in thirty years.  Since that new line was put in, no problems.  If you don't schedule this signal and drop line test with a tech visit, your issue will never be resolved.

 

As for On Demand.  If you are missing episodes, that is usually an issue with the host station and you would need to contact them through social media or their website, and say that you have Spectrum Cable and you are missing whatever specific episodes you are missing.  You will need to provide your zip code to the host station. 

 

However, because you have so many other issues, you must set up that signal and drop line test first.  It is POSSIBLE that the missing episodes may come to the On Demand menus within a day of getting your new lines and signals in order, because now, they are bad and need a truck roll.

 

Let us know how your services call goes and what the tech does.

 

Satch

 

 

 

Helper

Re: Missing episodes and all around poor performance.


@Clcress wrote:

The first show I decided to check out on-demand is missing an episode. BBC Eve Killing. Apparently this has been an issue since January. Also, dropped Wi-Fi is constant. Misleading people by using megabits per second instead of megabytes. Guide is constantly down. The fix... reset data through, you guessed it, the guide. The picture gets scrambled often. This reads off like a list. AT&T was a rip off, but at least they were reliable. 


So you're all over the road here. 

 

As mentioned already, On Demand content is made available by the network. If this episode is unavailable on all platforms from Spectrum (traditional set top boxes and through the app) then it's a network issue.

 

If your guide is constantly down and the picture is intermittently "scrambled" then you very likely have signal issues. You need a tech out to test the levels to the box. There is a coax issue somewhere that needs to be fixed...loose connections, water-logged cable, corroded connectors, squirrel chewed or weedeater sliced cable, etc.

 

Megabytes and megabits per second are both perfectly acceptable to use for measuring bandwidth and data throughput. I, for one, and very much more accustomed to using megabits.