Highlighted
Browser

EAS Test Stays On Screen

The mandatory EAS tests are an annoyance for many customers, but I haven't seen anyone report the specific problem I'm having, which is that the test completion message remains on the screen indefinitely. The interrupted program doesn't resume automatically. Further, I can't get the numeric channel selection buttons  to work in this circumstance. After it happened last night, I couldn't get the channel up/down buttons to work either. Eventually, after trying several things,  I was able to restore normal operation by cycling the power on the STB . Needless to say, my 93 year old mother cannot troubleshoot like that. The only way she  can get operation restored after a test is to unleash a torrent of four letter words loud enough to wake me in the other room so that I can do it for her. TV that cuts out indefinitely after an EAS test is evil. Please fix this so that the previous program resumes automatically. Thanks.

9 REPLIES
Lead Moderator

Re: EAS Test Stays On Screen

Hello!

 

I am sorry to hear this has happened. Does this happen every time there is an emergency alert?  Do you see this happen on multiple channels ? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Browser

Re: EAS Test Stays On Screen

Yes, it seems to happen every time. I'm not sure if I've seen it on more than one channel. At that time of night, we usually have HLN (47) on. Thanks.

Browser

Re: EAS Test Stays On Screen

Update 2/27 3:45 - The same thing just happened on MTV (37). The message stayed on the screen and the program in progress didn't resume. The numeric channel buttons on the remote didn't work. PLEASE FIX ASAP!

Community Manager

Re: EAS Test Stays On Screen

@Freonpsandoz

 

We apologize for any poor experience.  We encourage you to contact support directly for further assistance.

 

Please contact us at: 

 
Spectrum-Social Media Customer Care

Newcomer

EMERGENCY BROADCAST ALERT

Why am I getting the “weekly” broadcast alert text every freaking night?! Sometimes more than once a night?!

Also... I am SO OVER having on demand issues like half the time I try to view on demand and being told over and over it’s the box. It’s not the box.
Established Sharer

Re: EMERGENCY BROADCAST ALERT

Sounds like Spectrum's local EBS Test generator for your area may be incorrectly or incompletely programmed, missing the last few parameters. 

Newcomer

Re: EMERGENCY BROADCAST ALERT

Same complaint about EBA every stinkin day, multiple times a day!  Usually the EBS comes on in the early morning---why??? Beyond annoying!  Our TV is on  pretty much 24/7--and we WANT it to be on 24/7 without getting the Spectrum nag screen coming up advising "to press any button" if we wish to continue watching.  We pay handsomely for our cable service and should be able to view it anytime we please without having to react to these constant intrusive prompts and alerts!

Rookie

Re: EMERGENCY BROADCAST ALERT

My tv shuts off after the alert. That’s annoying especially if I’m watching a movie on Netflix
Lead Moderator

Re: EMERGENCY BROADCAST ALERT

@Armntab 

 

If you can clarify, the TV shuts off while using Netflix?  Are you using a 

Roku, a Worldbox? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums