Observer

DON'T ORDER NHL CENTER ICE!!!!

They deleted my post, so I'll try another. I ordered and then discovered that out of the 15 possible games, you only get 2 in HD.  You only find this out after ordering.  And after ordering, they will not give you a refund.  So I'm screwed out of $153.  If I can prevent someone else from getting screwed, that would help.  It would be great if they were honest when you signed up for it.

9 REPLIES
Rookie

Re: DON'T ORDER NHL CENTER ICE!!!!

Had same problem
Change out your time warner box for a Spectrum box
This will allow you to get all hd channels for NHL center ice
Tech came out today and this corrected the problem
Observer

Re: DON'T ORDER NHL CENTER ICE!!!!

They transferred me to tech support and said I had the right box.  I have an Arris DCX-3600M.  Is that right?

Rookie

Re: DON'T ORDER NHL CENTER ICE!!!!

That is the box I had
They replaced it with a Technicolor HD Spectrum 101-T
Works great on all NHL HD channels
The
Arris box is a Time Warner box
Have them replace the box with the Spectrum 101-T
That should solve your problem it did for me
Observer

Re: DON'T ORDER NHL CENTER ICE!!!!

[ Edited ]

So you get more than 2 games in HD?  I'll try to find out, although everyone I've talked to has been incredibly rude.  They've told me about 6 different stories.  When I said I wouldn't have ordered it if I knew there were only 2 HD channels, they said I was out of luck.  I asked them how I could have known that I would only have 2 HD channels and none of them would answer.  

Sharer

Re: DON'T ORDER NHL CENTER ICE!!!!

This may be a problem that's unique to the legacy TWC division that you're in.

Browser

Re: DON'T ORDER NHL CENTER ICE!!!!

I am TW legacy and get the package all in HD unless 15 all are on at the same time which is very rare. I am in the Myrtle Beach area
Rookie

Re: DON'T ORDER NHL CENTER ICE!!!!

I am in Surfside Beach sc
And as stated before I was told the Time Warner cable boxes were NOT compatible with the NHL center ice
There h changed the box to a Spectrum 101-T box and I now received ALL NHL center ice channels in HD with no problems
Rookie

Re: DON'T ORDER NHL CENTER ICE!!!!

How old are your TWC boxes
Mine were around 7 years old and were not compatible
Observer

Re: DON'T ORDER NHL CENTER ICE!!!!

I called TV support and they still have no idea about this.  I asked about changing boxes and they said channels 741-754 are SD so even changing a box wouldn't affect it.  I'm in the Cincinnati area.  To add even more insult to injury, they're offering a free preview at this time, so i would have been better off not ordering, since I would have actually had a way of telling that they weren't delivering what they were selling.