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Spectrum has created a real problem for its customers by uncomfortably maxing out audio volumes during its commercial programming. In particular, for its own products. Alright I get it, "Pay attention to Spectrum's services", but does Spectrum's marketing Execs have no other ideas but to highly aggravate existing customers? #BadPolicy.
I am not sure on the name of this setting, but if your guide looks like the one below:
You can press Settings, and go to Devices, and look for Volume or Audio options in there. You will want to go under the Audio or Volume options and select the option that sets the audio to "Fixed." This tries to balance out the volume between programs and commercials.
If that doesn't work so great, there are sound settings on your TV that you can use to set the Audio to a fixed level between Programs and Commercials. If you don't have the Navigator Guide above and instead are running IGuide, or something different, still check the audio settings on your box or TV to stabilize the video. There should be something there to do that.