Valued Participant

Anyone having a problem with the Silver package?

Up until a few days ago my Silver package was fine. Then all of a sudden my HBO, Cinemax, and Showtime (as well as a few of my non premium channels) have been wacky.

My premium channels, which were working fine, now shows "try again later" on many channels. Sometimes they will show up, sometimes not. 

Very frustating.

Any suggestions?

2 REPLIES
Established Sharer

Re: Anyone having a problem with the Silver package?


lipcrkr wrote:

Up until a few days ago my Silver package was fine. Then all of a sudden my HBO, Cinemax, and Showtime (as well as a few of my non premium channels) have been wacky.

My premium channels, which were working fine, now shows "try again later" on many channels. Sometimes they will show up, sometimes not. 

Very frustating.

Any suggestions?


Are you also an internet subscriber?  If so, please post your modem signal levels...  It could be a cabling issue (i.e. - You'll need to schedule a tech visit.)

Expert

Re: Anyone having a problem with the Silver package?

Sounds like a coaxial issue.. Post your modems signal level page and where it is splitterwise in relation to the cable box.

 There can't be extra splitters or open ports.