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Annoying testing at night, loud and repetitive

I don't care if these tests are government mandated or not. Why in the middle of the night?

Three times so far the RoCHNYEI test had annoyed us. We have to silence the TV to get rid of the annoying way too loud sound. Do them during the day Something is wrong that they keep repeating.  They started around midnight and it is now 12:30 Am. For the third time it is running.  PLEASE FIX THIS!!! Now for the fourth time this "weekly test" is running again. Something needs to be fixed.

7 REPLIES
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Lead Moderator

Re: Annoying testing at night, loud and repetitive

Good morning.

 

I'm sorry to hear this has happened. Normally the test will run only once.

 

Since the forums are peer to peer support I would encourage you to contact us 

for direct support. 

 

We can be reached by phone

1-855-70-SPECTRUM (855-707-7328)

you can also contact our Social Media Customer Care team through

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Re: Annoying testing at night, loud and repetitive

So happy to hear that our family is not the only one who has experienced this onslaught of repetative EAS announcements and disruptions.  Today is Friday, 17 May 2018.  Earlier this week, which I believe was Tuesday Night/Wednesday AM, we had ** 17 ** blaring 'tests' from 00:05 thru 02:20 in the morning.  The next night/am, we had four consecutive tests from 02:20 thru 02:50.

Certainly something is wrong with the software that controls when these tests are displayed.

However, the purpose of blaring loud noise, and running orange banners across the screen, seems beyond my understanding.  Perhaps a short message such as 'A Test of EAS is in progress, if this had been a real emergancy we would have blasted your volume up to such a degree as to wake your entire family.  This Test requires no screetching, disturbing, or annoying noises, so please continue to enjoy your television viewing until their is a real emergancy that requires your attention."   

 

Well, not so short a message, but you get the idea.

I dare say that in the event of a dire emergancy I will be watching a News Channel when the EAS blast will obscure my gleaning the details via the news channel.

 

Many Thanks,

Steve

Trusted Helper

Re: Annoying testing at night, loud and repetitive


@Steve_Manser wrote:

So happy to hear that our family is not the only one who has experienced this onslaught of repetative EAS announcements and disruptions.  Today is Friday, 17 May 2018.  Earlier this week, which I believe was Tuesday Night/Wednesday AM, we had ** 17 ** blaring 'tests' from 00:05 thru 02:20 in the morning.  The next night/am, we had four consecutive tests from 02:20 thru 02:50.

Certainly something is wrong with the software that controls when these tests are displayed.

However, the purpose of blaring loud noise, and running orange banners across the screen, seems beyond my understanding.  Perhaps a short message such as 'A Test of EAS is in progress, if this had been a real emergancy we would have blasted your volume up to such a degree as to wake your entire family.  This Test requires no screetching, disturbing, or annoying noises, so please continue to enjoy your television viewing until their is a real emergancy that requires your attention."   

 

Well, not so short a message, but you get the idea.

I dare say that in the event of a dire emergancy I will be watching a News Channel when the EAS blast will obscure my gleaning the details via the news channel.

 

Many Thanks,

Steve


Hi Steve, (and all.)

 

Best thing to do is to contact the FCC.  There are bugs in any system, so let them know what happened here.  Make  sure to note our cable system, your city, state, and zip code, and the channels affected by the EBS test.  Here is the website:

 

https://www.fcc.gov/general/emergency-alert-system-eas

 

They have the most control over this, and I would propose to them to run the tests during the day or early evening, not when people are trying to sleep.  Go down the page and they have several contact options.

 

Satch

Re: Annoying testing at night, loud and repetitive

Dear Satch,

 

Thank you for your reply.  Your suggestion to contact the FCC is understandable.

Like most subscribers to Spectrum,  I just assumed that your offices had some control over when these emergancy broadcasts are aired, as well as to their frequency.

 

I had no idea that the FCC had such control, that they could require 17 such announcements over a 2 1/2 hour period, across all the cable channels I receive,  or that they had such control that you had no way to prevent such a disruption of service to your customers.  I never imagined that the FCC had such far-reaching control over our local broadcasts.  Seems I have a lot to learn.

 

The design and style of these emergancy broadcasts, of course, is mandated by the FCC, and I understand that you have no control over the noise and disruptions they cause your customers.  Perhaps when your merger is approved you will have more clout with the FCC.

 

Once again, thanks for your reply,

 

Sincerely,

Steve Manser

Helper

Re: Annoying testing at night, loud and repetitive

Satch, and the rest of us, are customers like yourself with the exception of the moderators and a few others that are identified as Spectrum employees.

 

Also, what merger are you referring to? The Time Warner Cable, Bright House Cable, and Charter Communications merger happened 2 years ago.

Newcomer

Re: Annoying testing at night, loud and repetitive

This morning.....6/27/18 while watching The Today Show, in the Rochester, NY area, around 8:12 am, the test repeated itself several times....blocking out whatever you are watching. It reminded me of the midnight nonsense from last month. I tried calling Spectrum at the time but the woman who took my call ( in North Carolina) tried telling me it wasn’t them but my local channel doing this. She was beyond clueless. I even asked to speak to a manager and he was just as ignorant to what Spectrum was initiating. I like to stay up a little later than my family and often watch tv in bed. My spouse was non too happy to be woken up by Spectrum’s errors that week!!!! Glad I’m not the only one who thought this was out of the ordinary!!!!
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Re: Annoying testing at night, loud and repetitive

I had same problem maybe a month or so  ago. I complained And wrote some letters and eventually I got a call back from someone in North Carolina who said he would look into it, and I think he  did,  because I have not had annoying alerts in the past month or so. He was not clueless. I sometimes I call back on issues because I get different answers from different people. I've had more luck with those who answered from America to be honest. The rep in N. Carolina told me spectrum is making a bigger push to get more customer representatives from this country to reply although I still get customer service reps in Malaysia. They are not all clueless and most are helpful, but I find I am more comfortable talking with somebody who is in this country. It is nice, however, when I have a problem in the middle of the night tonight able to get help because they're in a different TimeZone .