01-29-2015 05:04 AM - last edited on 01-29-2015 08:34 PM by Tim_K
So I bought a HomeRun Prime box and needed to get a cable card went to the website which it clearly gives you an option to order one. Then It tells me to pick it up in the office. Which was fine with me its only 10 min away from my house. I drive down there and they tell me they don't carry them in Ohio, that I have to order it online and then have it shipped to my house. So then I go back to the website and re-order it again wait another 3-5 days and nothing gets delivered. I get back online on the support chat and after 1 hour of getting trasnfered from dept to dept I finally get somone who says they will get it shipped to me. wait another 3-5 days and nothing I call this time and once again I have to be transferred. So now the rep doesn't have any idea what the device is i'm looking for and says her suppervisor said I want a Digital adapter. I tell her no that not what I want I want a cable card. She keeps telling me the samething over and over again. I ask her what the hell is the digital adapter and she just says its a device that lets you change the channel s with a remote. so now I'm getting
01-29-2015 09:00 AM - edited 01-29-2015 09:02 AM
You want a cable card and a tuning adapter..
Call the cable card support number to order them!
call the cablecard support group: 1-866-532-2598
Where are you in Ohio? Sounds like cleveland and you went to the Garfield office, lol.