Newcomer

Modem

So my friend damaged his modem recently acidentally dropping it it still works 100% but if u shake it the internal parts are loose will he be charged for modem damage? 

4 REPLIES
Expert

Re: Modem

probably not...May have been plastic tabs broken on the case.

Is he sure it didn't rattle when he got it?

Newcomer

Re: Modem

No idea i just checked it my self sounds like modem motherboard or whatever is inside came loose wish i could get help from a twc rep for him since his twc center is far away
Spectrum Employee

Re: Modem

It would be difficult to tell whether or not your friend would be responsible for the replacement cost of the modem. I would ask your friend to contact us directly so we can review this and if necessary escalate to our local contacts.

 

Your friend is welcome to post on these forums if that is easiest for him.

 

Thank you.

Helper

Re: Modem

Take it in, tell them its old and the kid knocked it off the table, they should not charge you, as a courtesy, I spilled soda in mine once, told them the kid did it, hahaa, they replaced it, no charge.