12-17-2014 04:45 PM
today is 12/17 and the day is almost over. would you like to revise your estimate of when all the tuning adaptors will receive the software update? we're in socal. in case you forgot you said the work would be done by 12/19. sorry to be a pest but I've been fighting this battle since 12/4 and it's gotten old
12-13-2014 04:21 PM
The Motorola tuning adapter I picked up from TWC in August had 1.37 firmware. I had read I needed the 1.39, so when I called to have the cable card and tuning adapter activated, I asked for a firmware update. He said it should be automatic, but he went ahead and forced it to be updated, took a very long minute or so.
Everything worked absolutely perfectly.
Later I looked at the fall tv schedule and decide to cancel cabletv, now I use a big outdoor antenna indoors.
12-13-2014 02:53 PM
Maybe Cisco 1520, not Motorola TA's
They ship out from a depot with the cable card hopefully programmed for your zip code's channels
12-13-2014 01:37 PM
12-13-2014 11:15 AM
for reference purposes would greatly appreciate it if you would list expected tuning adapator updates by region. that would give us something concrete to look forward to. thank you
12-13-2014 03:10 AM
This is exactly the way a moderator should answer--with a precise, exact answer which resolves the original poster's question. This direct answer makes a customer (and all customers who read it) feel as though they are important, and that the company cares about them. This is in stark contrast to some past moderator posts which direct the inquiry to the TWC Twitter account or general help line.
12-11-2014 02:28 PM
I checked with Cable Card support. We'll be pushing updates for the 1.4 firmware within the next few days. It is different for each region, but the latest is 12/19.
12-11-2014 08:07 AM