TWC/ Spectrum is correct... PREMIUM CHANNELS ARE NOT AVAILABLE on ONE WAY devices like Tuning adapters and direct connected sets without a box.
You should only get the starter/standard tier ch's below 70 or so.
That’s interesting, because I’ve been getting premium channels through a TA for years. But recently, Spectrum started messing with the frequencies for syncing the TA, and all my premiums disappeared. Took them days to admit the problem and at least a week to fix it. By theen, I’d dropped all premiums except Epix, which is part of my basic package (because of a promotion).
I appreciate your signal crusade. What exactly should I be telling Spectrum to do regarding signal at street? I can of course replace the amp. Do you have a suggestion? At the time I got that one, passive return was deemed to be correct.
As far as the splitter goes, it's a 5/5/5, and bypassing shows no difference in behavior.
This thread is all hosed up... Somehow the earlier posts are on page 1...
You need to
Bypass the 3 way splitter and see if one TA setup now works.
This indeed is installed wrong, with a single direction downstream only amp, there is not reliable US levels for the TA's to work, the techs should of known that, I'll also bet that the dvr is on the 3 way's -3.5 port and the ta receivers on the -7 ports... Even a -5 -5 -5 3 way would still make levels marginal
The amp needs to be replaced with a bidirectional active return one and 3 seperate runs of RG6 to the 3 devices to remove the 3 way splitter.
I get sick and tired of bad and incorrect installs that have supposedly worked fine for years.
The cable co's have all added/ changed channels and now that everythings qam 256 and soon to go to QAM1024, The old distribution is no longer useable.
Next issue is that TWC/Spectrum is cutting off all the analog channels Nov 7th and will be moving more channels around, and I expect hundreds of posts here from the "but it's worked fine for 20 years" people. How many 10 year old cars are still on the road without any repairs done on them?
I'm not sure I understand most of your wiring questions or why the modem has any relevance here, but the setup is as follows.
Street comes to a whole house distribution amp with passive return that sends to 5 or 6 rooms (specifically this one: https://www.amazon.com/gp/product/B000WDR94U/ref=oh_aui_search_detailpage?ie=UTF8&psc=1). That amp has been in use for years at a different resdience and now here. The unused connectors are terminated. In the room with the TAs, there's a single splittler from that amp feed that 3-way splits to the 2 TAs and a Time Warner DVR. Tech replaced this splitter with his own just to be safe on that one. As you said the TA's out is connected to the in on the Tivos. No splitters there obviously.
The modem (not in the same room) hangs directly off the amp.
Nothing's changed in house wiring or really signal strength in the last week. I suppose it's possible TAs are on the edge of usability, but I'd sort of expect them not to lock a all if it was a signal strength issue.
And for the record other SDV channels do work, just not the premium tier.
Your levels ARE NOT GOOD!
The TA's upstream level will be out of spec .
Do the math...
Modem +8dBmv downstream = +49 dBmv upstream required to level
TA -2 dBmv downstream = +59 dBmv upstream required to level, They will usually work at +54dBmv and die at + 58 dBmv.
Your inhouse wiring is wrong...
Please describe the splitter arraingement and where the modem is splitterwise, what the 2 way it's on second port goes to and if that splitter has any unterminated ports.
It appears the outside levels are horribly imballanced and only allow 2 devices to be connected and that indeed is a TWC issue
A TA is nothing more than a modem with an internal 2 way 3.5 dB loss splitter and a USB comm port. the TA's out port must go to the cable boxes in port and not be using incorrect external 2 way splitters.
This needs 2 things done... First, Spectrum needs to fix the levels at the street.
Next, they need to replace the splitters with a 0 dB loss bidirectional amplifier so that there's no loss in the upstream path.
That's why the SDV channels arent working, the TA modem can't get thru to request them.
TWC/ Spectrums solution will blame it on your device and of course it will work better with one of their cable boxes since there's not that additional 3.5 dB loss splitter in the TA's.
Can you post a drawing or photo of the splitter arraingements?
In speaking with one of our Cable Card Specialists, she indicates this is a problem
with the TA not the signal levels.
If you will please PM our private mailbox at Forums_Help we will be able to assist you.
Please include your account number and verification of your address to begin.
We hope to hear from you soon.
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Lead Moderator-Community Forums
Tech verified good signal. The TA itself has diagnostics that show QAM freq as 693.0000, Level -2dBmV, S/N 37dB
But for reference, here's modem stats:
|Downstream 1||32||645.00 MHz||7.50 dBmV||40.95 dB||256QAM||1053966787||127||97|
|Downstream 2||12||525.00 MHz||9.40 dBmV||40.95 dB||256QAM||620238890||12||0|
|Downstream 3||17||555.00 MHz||8.40 dBmV||40.95 dB||256QAM||612544141||8||0|
|Downstream 4||19||567.00 MHz||7.90 dBmV||38.98 dB||256QAM||637945810||22||0|
|Downstream 5||20||573.00 MHz||8.30 dBmV||40.37 dB||256QAM||630840358||24||0|
|Downstream 6||21||579.00 MHz||8.00 dBmV||40.37 dB||256QAM||637400666||21||0|
|Downstream 7||22||585.00 MHz||7.90 dBmV||38.98 dB||256QAM||645088281||21||0|
|Downstream 8||24||597.00 MHz||7.70 dBmV||40.37 dB||256QAM||649002952||105||162|
|Downstream 9||25||603.00 MHz||8.20 dBmV||40.95 dB||256QAM||654711865||79||171|
|Downstream 10||26||609.00 MHz||7.90 dBmV||40.95 dB||256QAM||682131746||115||143|
|Downstream 11||27||615.00 MHz||7.40 dBmV||38.61 dB||256QAM||698929504||99||146|
|Downstream 12||28||621.00 MHz||7.80 dBmV||40.37 dB||256QAM||657547525||86||141|
|Downstream 13||29||627.00 MHz||7.20 dBmV||38.98 dB||256QAM||654691649||102||132|
|Downstream 14||30||633.00 MHz||7.70 dBmV||40.37 dB||256QAM||676688347||91||120|
|Downstream 15||31||639.00 MHz||7.40 dBmV||38.98 dB||256QAM||691030338||99||117|
|Downstream 16||10||513.00 MHz||9.30 dBmV||40.37 dB||256QAM||623071076||33|
|Upstream 1||4||37.00 MHz||49.00 dBmV||DOCSIS2.0 (ATDMA)||2560 kSym/s||64QAM|
|Upstream 2||1||19.40 MHz||47.25 dBmV||DOCSIS1.x (TDMA)||2560 kSym/s||16QAM|
|Upstream 3||3||30.60 MHz||48.25 dBmV||DOCSIS2.0 (ATDMA)||5120 kSym/s||64QAM|
|Upstream 4||2||24.20 MHz||47.75 dBmV||DOCSIS2.0 (ATDMA)||5120 kSym/s||64QAM|
Ok, I missunderstood as well. TA's with CC's are a 2 way device and can request SDV channels which include premiums.
But, they need proper signal levels and you might not have them.
Copy and paste your modems signal level and error log pages. Describe where the modem is , splitter wise, to the tv hookups and how they're wired. Sounds like a US issue
I'm not trying to make this a "Spectrum sucks" type of thread. I'm just trying to get functionality back to what I had previously. Tech came out, verified good signal, etc. His supervisors said it should all work (explicitly said premiums should work on CC and TA). They're going to try swapping TAs and CCs on a future visit.
Regarding Spectrum vs. TWC ... I wouldn't mind swapping to one of their packages but I currently have 300/30 net. Spectrum won't offer me anything over 100 down for some reason, so swapping to their package is not an option.
I’m with Spectrum, I have 2 of their DVR boxes and I cannot get a channel higher than 206. This happens at least once a week and lasts for around 4-5 hours that I know of. It’s like this when I turn it on around 7 AM and the channels aren’t available until around 11:30 AM.
It isn’t just my issue, my daughter can’t get any upper channels either and she is a Spectrum customer living about 10 miles from me.
We we never had this issue with Time Warner.