05-24-2016 09:19 PM - edited 05-24-2016 09:20 PM
I'm a technically proficient successful company CEO and beta tester of a dozen current apps and devices. However this letter Time Warner have typed out over 2 pages has me completely baffled.
The letter basically says that I currently have a CableCard and TiVo (Roamio) which is true, and that as TWC are moving to SDV programming, I'll need a new tuning adapter.
I called TWC and asked what I needed and could they just send it to me. They sent me a Cisco DTA 271HD.
It's amazing when companies have such a bad reputation that they still send out unvetted letters that are as clear as mud without anyone 'checking their work' or running it past the Plain English Society or something. You'd think someone, somewhere at TWC would be aware that it's not a great idea to peeve people off like this, with so many people looking to become Cable Cutters.
I've lost over an hour of my life what with the letter, the phone call, trying to attach the new box, and so on.
What an appalling company. Seriously reconsidering my business at this exact moment.
Hopefully I'll get one, wonderful, clear, reply...