12 REPLIES

Re: Alert:Tuner or HDD Unavailable

I am currently having this problem on the cable boxes that are on my children's rooms but not in the livingroom. Are there any solutions yet to fox this problem?
N/A

Re: Alert:Tuner or HDD Unavailable

Is anyone has a solution for this problem?

N/A

Re: Alert:Tuner or HDD Unavailable

Im having the same issue too and TWC customer service has no answer!!! unbelivable

Newcomer

Re: Alert:Tuner or HDD Unavailable

[ Edited ]

I'm getting the same message even after several reboots on only one of my two boxes (the otehr one works fine). It appears in a blue box at the bottom of the screen.

"Alert

Tuner or HDD Unavailable

Tuner or recording being watched it unavailable. This can be due to higher priority activities or HDD overtemp."

I'm also noticing another message that flashes very quickly just before the main message that says, "Insufficient Resources Unable to perform selection, no resources available."

We've swapped out this box twice now. Sometimes I'll get a few channels and maybe if I'm lucky, an on demand selection. But we have never had access to all the channels and on demand features (on demand hasn't worked in weeks) and my premium channels are always a mess. All the wires are new, and the tv is only 5 years old. It's absolutely frustrating to pay for a service that doesn't work properly. Customer service has no idea what this on screen message means and many have never heard of it at all.

also, does "overtemp" mean something is overheated? Is this a safety concern? 

Newcomer

Re: Alert:Tuner or HDD Unavailable

Mine is doing that now...no help w customer service
Community Manager

Re: Alert:Tuner or HDD Unavailable

@nasik805

 

I apologize for any service issues.  If you need direct assistance with your services, we can be reached directly by private message at TWC_ForumsHelp.  

 

James M.
Social Media Customer Care
Community Forums Moderator

Newcomer

Re: Alert:Tuner or HDD Unavailable

any fixes for this yet? having the same issue, customer chat sucks.

Newcomer

Re: Alert:Tuner or HDD Unavailable

My parents are experiencing the same issue on ONE of their TV/Boxes. However, not on any other devices. Can this be fixed or does a tech need to come out?

Expert

Re: Alert:Tuner or HDD Unavailable

No one can read your minds.. Where are you all at?

 

Observer

Re: Alert:Tuner or HDD Unavailable

Same issues read my post, "Worst customer service and service ever"