Newcomer

time warner survey popup is screwing up my internet service

For about 5 months I have this popup window that shows up behind my regular internet and it is for TIME WARNER SURVEY - I have tried everything I can to get rid of it - whenever it pops up it slows down my computer and I want to know WHY I have it and how to get rid of it.  I have searched for a solution and checked with some computer help sites and all I get are on the google searches I find sites that tell me to download some program to fix it and I'm not doing that because that will probably multiply my problems not fix them.

2 REPLIES
Sharer

Re: time warner survey popup is screwing up my internet service

Why?  Probably because you have a computer related issue not an internet issue. memory leak perhaps?

Helper

Re: time warner survey popup is screwing up my internet service

It sounds like a virus, or junkware, they do not do pop up ads. Best to run your system with a good anti virus(anything but McAffee).