IMPORTANT NOTICE FROM SPECTRUM
Dear Internet Customer;
It has been brought to our attention that your Internet service was recently used to improperly copy or share copyrighted content such as music, movies, video or software using Peer-to-Peer or Torrenting software.
As an Internet Service Provider, Charter Communications, doing business as Spectrum, is obligated to comply with copyright laws, as expressly stated in our Acceptable Use Policy (AUP): help.twcable.com/twc_misp_aup.html. By using Spectrum’s services, you agreed to this AUP. It is possible that this activity has occurred without your permission or knowledge by a minor who may not fully understand copyright laws, by an unauthorized user, or even as a result of a computer virus. We encourage you to install security software that prevents viruses. As an Internet customer, security software is included free of charge with your Internet service. To download security software on your computer, visit timewarnercable.com/en/support/internet/step-by-step/mcafee-antivirus-and-family-protection.html.
Please take immediate action to stop this unauthorized activity. Repeated violation of Spectrum’s AUP may result in remedial action, up to and including suspension of your Internet service.
If you believe that the notices you have received are mistaken, or that the activities that are complained of are not copyright violations, you may submit a counter-notification. To submit a counter-notification, please emailSecurityCR@charter.com or call the number below and talk to a Security Specialist.
We have not shared any information about you with the content owner, nor will we unless we receive a subpoena or are otherwise required to do so by law or if you choose to file a counter-notification.
You can learn more about this alert and copyright violation by calling 1-855-222-7342, Monday through Friday, 8 AM – 9 PM (EST) and Saturday and Sunday, 8 AM – 5 PM (EST).
Customer Security Operations Center
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This was sent to every single family account this morning is this a hoax, fake? I have iMac that I am running. We do have HP running Windows 10, ipad pro, apple iphone x, etc. So not sure what is going on but wanted to check here first before I figure out what to do next.
We are a time warner cable customer here in Milwaukee, Wisconsin.
Did they actually provide your proper account number and account holder name?
Did they specify the IP address which allegedly shared the information?
Did they specify the actual content?
Authentic messages I have seen in the past have all this information.
It might be a genuine notice from Spectrum, and it might not. The format seems right. Note that the alleged "detection" did not come from Spectrum itself, rather it was some other entity that supplied an IP address to Spectrum, and Spectrum matched up that IP address to you based on the date of the incident reported (assuming the e-mail is legit).
If I was in your place, I'd file the counter-claim to try to erase this "strike" from your record.